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Shipping Information

DOMESTIC
We ship via the US Postal Service (USPS) daily Monday through Friday until 4:30 EST. All orders are shipped the same business day the order is received (next business day if the order is placed after 4:30 EST). Orders placed on weekends after 4:30 EST on Fridays will ship the following Monday. Please note that these shipping times may be slightly longer during peak holiday periods or if inclement weather adversely impacts our normal business operations.

All standard orders to destinations in the United States will be shipped free of charge via Priority Mail. If you need faster service, you can upgrade to Express Mail. Our postage rates and estimated delivery times are:

Standard U.S. Shipping via Priority Mail    FREE       2 - 3 business days
Express Mail $19.95 1 - 2 business days
International Priority Mail $13.95 Varies by country
Express Mail service is a one to two day service, depending on your zip code. You can check the USPS delivery commitment for your zip code on the USPS website Express Mail Commitments. Our shipping zip code is 21108.

We usually do not ship via UPS or FedEx as the shipping costs via those carriers are much more expensive for the size packages we ship. However, if you are ordering a large number of suspenders and prefer UPS or FedEx delivery please give us a call at 800-987-8008.

When your order is shipped we will automatically send an email with a link to track your package via the USPS website. If you need your order to arrive by a specific date for a trip, business function, or performance please add a note to that effect in the "Comments" section of the billing page.

If we are backordered on a particular brace or suspender that you ordered we will be in touch either by email or by phone to notify you of your order status and to see if you would prefer to wait or to substitute a different color or style.

INTERNATIONAL
We do ship internationally to most countries. If your destination country does not appear on our drop down list during checkout, please call us at 410-987-8008 to discuss. For orders outside the continental U.S., we have an automated $13.95 charge, and they are normally shipped Global Priority from ZIP code 21108. That minimum shipping cost applies to any order that we can fit into the smallest Flat Rate package which is generally up to 6 pairs of braces or clip suspenders. If we cannot fit your order into a single flat rate international envelope, we will split your order into 2 envelopes and apply a second charge of $13.95. If your order cannot fit into 2 flat rate envelopes we will contact you to discuss shipping options and costs.

DELIVERY TIME: The U.S, Post Office indicates that most international packages take at least 7 to 10 days to be delivered to most countries, unless Customs takes it for random examination. We normally ship same or next business day and International packages normally go Priority Mail. Delivery within your country depends, of course, on your own national Postal system. We're sorry we can't get any more specific than that, but you might call your local Post Office to inquire from them how long it takes your specific locality to receive a package shipped from the U.S. See next note about possible Customs delays.

Different countries have differing policies about CUSTOMS OR DUTY CHARGES. Some nations' Customs Offices hold randomly grabbed packages longer than others - Canadian Customs typically hold packages longer than other nations - and the duty charges vary widely from country to country. However, most packages go right through. Please check with your local post office if you have questions about those policies.